When we say ‘Personal Data’ we mean identifiable information about you, like your name, email, address, telephone number, payment account details, payment information, support queries, betting history, chat comments and so on. If you can’t be identified (for example, when Personal Data has been aggregated and anonymized), then this Policy does not apply.
We may need to update this Policy from time to time. Where a change is significant, we will make sure we let you know – usually by posting a notification on the Websites or sending you an email.
When you visit our Websites or use our Services we collect and process your Personal Data. The ways we collect it can be broadly categorized into the following:
When you visit or use some parts of our Websites and/or Services we might ask you to provide Personal Data to us. For example, we ask for your contact information or certain documents upon registration, during verification and anti-money laundering procedures or an anti-fraud check, or when you contact us with questions or request support.
We collect some information about you automatically when you visit our Websites or use our Services, like your IP address, operating system, device type and settings, browser type and settings, crash reports, system activity, and the date, time, and referrer URL of your request. This information is useful for us as it helps us get a better understanding of how you are using our Websites and Services so that we can continue to provide the best experience possible. For example, using information from your browser we can figure out which language you speak.
Some of this information is collected using cookies, similar tracking technologies and third-party tools like Google Analytics. If you want to find out more about the types of cookies we use, take a look at our cookies notice.
We also collect details of the transactions you carry out with us and your account activity.
Sometimes we might collect Personal Data about you from other sources, such as publicly available materials or trusted third parties like our payment providers. We use this information to supplement the Personal Data we hold about you, in order to better inform, personalize and improve our Services, and to validate the Personal Data you provide.
Where we collect Personal Data, we will only process it when we have the legal basis for the processing set out in applicable data protection laws. Such legal bases are:
We may process your Personal Data where it is necessary for the performance of a contract. For example, when you register on the Website you enter into agreements with us or when we take steps related to a contract, in particular, facilitation of transactions that take place on the Websites.
Various laws and regulations impose certain obligations on us. To comply with them we have to process your Personal Data, for example, to comply with anti-money laundering legislation, responsible gaming regulations and the conditions of our gambling license.
Your Personal Data may be processed when we, other companies in our group of companies or third parties have a business or commercial reason to process your Personal Data.
In certain limited cases we process your Personal Data based on your consent, for example, when it is required for direct marketing purposes.
We use your Personal Data for a number of purposes, which may include the following.
Our processing of your Personal Data is necessary for us to provide you with the Services you have requested. If we do not process your Personal Data, we may be unable to provide you with all our Services, and some functions and features on our Websites may not be available to you.
There will be times when we need to share your Personal Data with third parties. We will disclose your Personal Data to:
When we process and share data, it may be transferred to, and processed in, countries other than your country. These countries may have laws different to what you are used to. Where Personal Data are processed in another country, we put safeguards in place to ensure your Personal Data remains protected.
For individuals in the European Economic Area (EEA), this means that your data may be transferred outside of the EEA. Where your Personal Data is transferred outside the EEA, it will be transferred to countries where we have compliant transfer mechanisms in place to protect your Personal Data, in particular, by implementing the European Commission’s Standard Contractual Clauses to the contracts with the entities the data is transferred to.
We are committed to protecting your Personal Data and have appropriate technical and organizational measures in place, including:
Some data you can delete whenever you like, some data is deleted automatically, and some data we retain for longer periods of time when necessary. When the data is being deleted, we make sure that your data is safely and completely removed from our servers or retained only in anonymized form.
We offer a range of services that allow you to correct or delete data associated with or stored in your account. For example, you can:
We will keep this data in your account until it is not closed, and for a period 5 years to allow us to meet our regulatory and legal obligations and defend ourselves against any claims following the closure of your account (when applicable) or your last contact with us.
Sometimes business and legal requirements oblige us to retain certain information, for specific purposes, for an extended period of time. For example, when a person self-excludes from our Services, we will retain the Personal Data of this person for longer periods of time as required for purposes of responsible gaming. Reasons we might retain some data for longer periods of time include:
You have certain rights relating to your Personal Data:
Please note that not all detailed above rights are absolute.
You can exercise your rights at any time by making adjustments in your account or by sending an email to [email protected]
We may require evidence of and be satisfied as to your identity before we take any requested action.
If you are not happy with how we are processing your Personal Data, please let us know by sending an email to [email protected] We will review and investigate your complaint, and try to get back to you within a reasonable time frame.